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Terms of Service

Effective 2026-06-11.

These Terms govern your use of the Resolute Security platform ("Service") operated by Resolute Security LLC ("Resolute," "we," "us"). By creating an account or using the Service you agree to these Terms. If you don't agree, don't use the Service.

1. The Service

Resolute Security provides email-security scanning, continuous domain monitoring, web-security tooling, compliance self-assessment workflows, and vendor-questionnaire automation for small and mid-market businesses. Specific features available to your account depend on the plan you select on our pricing page.

2. Accounts

  • You must be at least 18 years old and authorized to act on behalf of any organization you sign up under.
  • You're responsible for keeping your sign-in credentials secure. Resolute will never ask you to share a password, magic link, or MFA code by email or phone.
  • We may suspend or terminate accounts that violate these Terms, abuse the Service, or fail to pay outstanding fees.

3. Acceptable use

Don't use the Service to scan or probe domains, hosts, or systems you don't own or have explicit written authorization to test. Don't attempt to circumvent rate limits, reverse-engineer the Service, or use it to send spam, conduct DDoS, distribute malware, or violate any law.

You represent and warrant that you own, or are authorized to test, every domain, host, asset, or system you submit to the Service. Additional rules of acceptable use — including prohibited activities and scanning authorization requirements — are detailed in our Acceptable Use Policy.

4. Plans, billing, and refunds

  • Paid plans are billed monthly via Stripe. Prices and limits are as listed on the pricing page at the time of purchase.
  • You can cancel at any time from the in-app billing portal. Cancellation takes effect at the end of the current billing period.
  • We do not offer prorated refunds for partial periods. If you believe you were billed in error, email [email protected] within 30 days and we'll work it out.

5. Your data

You own the data you submit. We process it to provide the Service, as described in our Privacy Policy. You grant us a limited license to host, process, transmit, and display your data as necessary to operate the Service. We do not sell your data.

6. Security and confidentiality

We protect the Service with reasonable administrative, technical, and physical safeguards. No service is perfectly secure; we'll notify affected customers without undue delay if we discover a security incident materially affecting their data.

7. Service availability

We target high availability but do not guarantee specific uptime unless agreed in a separate SLA. Maintenance windows, third-party outages (Neon, Stripe, Resend, Upstash, Fly.io), and force majeure events are out of scope for any availability commitment.

8. No warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SCAN RESULTS AND COMPLIANCE OUTPUTS ARE INFORMATIONAL — THEY ARE NOT A SUBSTITUTE FOR PROFESSIONAL SECURITY OR LEGAL ADVICE OR FOR A FORMAL AUDIT.

For the full explanation of what our scan results, scores, findings, and compliance outputs do and do not mean, see our Disclaimer.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RESOLUTE'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID TO RESOLUTE IN THE 12 MONTHS PRECEDING THE CLAIM. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

10. Termination

You can terminate by deleting your account from the in-app settings or by emailing [email protected]. We can terminate or suspend your access if you breach these Terms or if continuing to provide the Service would expose us to legal risk.

11. Changes to these Terms

We may update these Terms; we'll post the new version here and update the effective date. Material changes will be announced by email when we have one on file.

12. License and intellectual property

Your right to access and use the software underlying the Service is granted to you under the End User License Agreement at our EULA, which is incorporated into these Terms. As between you and Resolute Security, Resolute Security and its licensors own all right, title, and interest in and to the Service — including the software, scanners, scoring, content, and trademarks — and all related intellectual-property rights. No rights are granted to you except as expressly set out in these Terms and the EULA.

If you send us suggestions, ideas, or other feedback about the Service, you grant Resolute Security a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback for any purpose, without any obligation to you.

13. Indemnification

You will defend, indemnify, and hold harmless Resolute Security, its affiliates, and its personnel from and against any third-party claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising out of or relating to your data, your use or misuse of the Service, any scanning or testing you conduct without authorization, or your breach of these Terms or the Acceptable Use Policy.

14. Third-party services

The Service relies on third-party sub-processors and providers to operate. The current list is published at our sub-processors page. Resolute Security is not responsible or liable for the acts, omissions, availability, or outages of any third-party service, and your use of those services may be subject to their own terms.

15. Force majeure

Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control — including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government action, internet or utility failures, and outages of third-party providers.

16. Assignment

You may not assign or transfer these Terms, in whole or in part, without Resolute Security's prior written consent. Resolute Security may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms bind and benefit the parties and their permitted successors and assigns.

17. Entire agreement; severability; no waiver

These Terms, together with the EULA, the Acceptable Use Policy, the Privacy Policy, and the Data Processing Addendum, are the entire agreement between you and Resolute Security regarding the Service and supersede any prior understandings. If any provision is held unenforceable, the remaining provisions stay in full effect. Our failure to enforce any provision is not a waiver of our right to enforce it later.

18. Export and sanctions compliance

You must comply with all applicable U.S. export-control and economic-sanctions laws and regulations in connection with your use of the Service, and you represent that you are not located in, or acting on behalf of, an embargoed jurisdiction or sanctioned party. Additional export and sanctions terms are set out in the EULA.

19. Governing law

These Terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict-of-laws principles. Disputes will be resolved in the state and federal courts located in North Carolina.

20. Contact

Questions? Email [email protected].